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Multispanís Shipping Policy and Liabilities

International:

Multispan works with 4 separate carriers for International Shipments to insure that our customers have the best possible pricing. The customer may choose to utilize either FedEx, World Courier, TNT, or Nippon Express. The customer can choose to provide Multispan with either their account number for above carriers or pay Multispan directly for shipping costs. If the customer chooses the latter option Multispan will bill the customer for shipping on the customerís invoice, as well as endeavor to find the most cost-effective shipper for the customerís region.

Domestic:

Multispan uses FedEx for all Domestic Shipments, Domestic Shipments are considered to be any shipment within the continental US or Canada. Multispan will automatically bill the customer for shipping via FedEx when we receive the Purchase Order, unless the customer requests us to use their FedEx account, in which case they will only be billed for handling costs. All domestic shipments will be shipped Priority Overnight to insure the product arrives in good condition.

International Customs, Taxes, and Tariffs:

Multispan is not liable for or towards taxes, import duties, or other tariffs imposed by customerís country of residence. Multispan is also not liable for the product being held in Customs, although when requested by customer, Multispan will provide any and all documentation prior to shipping to assist customer in Customs clearance.

Lost or Damaged Product:

If the customerís product is lost or gets damaged in transit the customer must settle with the transportation company. Multispan will cooperate to the best of our ability with any documentation needed to help locate or resolve the missing or damaged shipment.

Acceptance:

By placing a purchase order with Multispan Inc. the customer acknowledges, understands, and accepts the above terms.

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info@multispaninc.com
(510) 887- 0817 ext 101

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